Shipping policy

Last Updated: August 2026

At Avenza Official, we are committed to delivering your favorite bags safely, securely, and on time. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and other important information regarding your order.

1. Delivery Coverage

We currently deliver across Pakistan, including major cities and selected remote areas.

Orders are shipped to the address provided by the customer during checkout. Please make sure your delivery information, including your name, phone number, city, and complete address, is accurate.

2. Order Processing

Once your order is successfully placed, our team will process and verify your order.

  • Orders are generally processed within 1–2 business days.
  • You may receive a confirmation call or message to verify your order.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Processing time may be slightly longer during sales, promotions, public holidays, or high-demand periods.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

  • Major Cities: 2–5 business days
  • Other Cities & Areas: 3–7 business days
  • Remote Areas: 5–10 business days

These are estimated delivery times and may vary depending on the courier service, destination, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Avenza Official may offer free shipping promotions or special delivery offers. Promotional shipping terms may vary depending on the campaign.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

For COD orders, you are required to pay the full order amount to the courier representative at the time of delivery.

Avenza Official reserves the right to contact customers for order verification before dispatching COD orders.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through your registered phone number, email, or order confirmation.

You can use the tracking information provided by Avenza Official to follow your shipment through the relevant courier service.

7. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Road closures or transportation issues
  • High order volumes
  • Courier operational delays
  • Incorrect or incomplete delivery information
  • Events beyond reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address or phone number, additional delivery charges may apply for re-shipping.

Please contact us as soon as possible if you need to update your delivery information after placing an order.

9. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their operational policy.

If the customer is unavailable or refuses to receive the order, the shipment may be returned to Avenza Official.

Any re-delivery may be subject to additional shipping charges.

10. Damaged Packages

Please inspect your package carefully when receiving your order.

If the package appears damaged, opened, or tampered with, please notify the courier representative immediately and contact Avenza Official as soon as possible.

For any damage-related claim, customers may be required to provide photographs or videos of the package and product.

11. Partial or Missing Items

If you receive an order with a missing or incorrect item, please contact our customer support team as soon as possible after delivery.

Please retain the original packaging and provide your order details along with relevant photographs/videos so that our team can investigate the issue.

12. International Shipping

At this time, Avenza Official primarily serves customers within Pakistan. International shipping availability may be introduced in the future.

13. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping policy, please contact our customer support team.

Avenza Official
Website: AvenzaOfficial.com